The Chamber’s Arbitrary Takes on Arbitration
The United States Chamber of Commerce (Chamber) has long been a proponent of arbitration as a pro-corporate means to resolve disputes outside of traditional court systems. Time after time, even in the face of the common knowledge that consumers are being harmed by the arbitration process, the Chamber repeatedly commends the “fairness” of arbitration. For example, on its website, the Chamber boldly claims, “arbitration is a fairer, faster, and less expensive way for workers and consumers to resolve conflicts.”
Now hold that thought, Chamber.
Conveniently enough, the Chamber’s strong pro-arbitration stance takes a rather sharp turn when it comes to “mass arbitration” – a legal mechanism that allows lawyers to bring multiple arbitration claims for different consumers and make it more feasible for small dollar harms to be pursued when class action lawsuits are not available because of a mandatory arbitration agreement. Can you say plot twist?
The Chamber’s opposition to mass arbitration hinges on what it claims to be unfairness and the dilution of individual rights. It argues that grouping claims together could lead to unjust outcomes and undermine the sanctity of arbitration. The Chamber even goes so far as to call mass arbitration blackmail – because to it, allowing consumers to band together to seek vindication of their rights is abusive.
The Chamber’s narrative sidesteps the myriad benefits of mass arbitration to consumers. For starters, one of the most significant advantages of mass arbitration is its ability to address wrongdoing that affected numerous consumers or numerous workers. Take, for example, data breaches that compromised personal information on a massive scale. To pursue an individual claim against the company in arbitration would be too costly to be practical for small-money claims. Mass arbitration allows lawyers for these consumers to use economies of scale that make it feasible to achieve redress for consumers’ common grievances. The ability to do so in arbitration is particularly important because, where the company has imposed a forced arbitration requirement on its customers, the option of bringing a class action is generally not available.
While the corporate backlash against mass arbitration seems hypocritical, it could have a beneficial effect by spurring corporations to abandon the practice of imposing, before any dispute has arisen, forced arbitration provisions on workers and consumers. For example, Amazon faced mass arbitration in 2021, when roughly 75,000 customers submitted claims in arbitration alleging that Amazon devices were listening to them without their consent. Faced tens of millions of dollars in fees for arbitrators to hear each case individually, in accordance with the mandatory arbitration clauses imposed on its customers, Amazon announced that it was dropping arbitration requirements from its customer agreements.
The Chamber’s criticism of mass arbitration reeks of a double standard. The organization preaches arbitration as a beacon of fairness, yet complains when consumers embrace arbitration.
Talk about unfair.